Installing printer

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steuck
Posts: 4
Joined: Tue Feb 26, 2013 1:35 am

Installing printer

Post by steuck » Tue Feb 26, 2013 1:38 am

I have a intuit cash drawer and a Citizen s310 receipt printer and cant seem to get either of them to work. Is this printer compatible? can anybody shed some light on how to make this work with Abacre POS?

steuck
Posts: 4
Joined: Tue Feb 26, 2013 1:35 am

Re: Installing printer

Post by steuck » Tue Feb 26, 2013 2:05 am

*Update* I installed my printer successfully and both the printer and drawer work however, when I close an order the drawer does not work, I have a spot to select the LDN in the bill config section but there are no options to select. Anybody know a solution?

steuck
Posts: 4
Joined: Tue Feb 26, 2013 1:35 am

Re: Installing printer

Post by steuck » Tue Feb 26, 2013 2:43 am

Ok so the drawer works now, but now when I close an order it will not print. I have all of my bill configuration set up to print, and I can print invoices and z outs but not item receipts. There is a document in the whats printing window that just hangs on spool reset and I cant delete it or restart it I can only pause it. Any help is appreciated

steuck
Posts: 4
Joined: Tue Feb 26, 2013 1:35 am

Re: Installing printer

Post by steuck » Tue Feb 26, 2013 2:51 am

also the very first time I try to close the order I get an error that says bitmap is invalid

Abacre
Site Admin
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Joined: Mon Jan 31, 2005 5:32 pm
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Re: Installing printer

Post by Abacre » Thu Feb 28, 2013 10:51 am

Please send screenshot of the error message to support@abacre.com
Also note: do you use OPOS drivers for printer and cash drawer?
Which brand/model of cash drawer do you have?
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

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