FAQ

Very few questions are asked by users of our software, and the following section contains answers to 99% of them. If you still have any questions, don't hesitate to contact us.
We suggest you read our quick start page before reading this FAQ.

ALA performs an analysis and then it displays reports with no data, what should I do?
The reason for this is usually in the log format. Normally you select the IIS 7.0 log format from the list of formats.
From working with customers I have found that IIS 7.0 has 8, or even more log formats and they are all called IIS log formats.
So what I recommend is to press the 'Recognize' button when setting up the log format.
It will automatically recognize your format and it will create the appropriate settings.

ALA creates reports, but some of them are empty, why?
We tried to include all the reports a customer would want in our analyzer.
A few of the reports, for instance Ref sites of the programs, Ref domains for programs are made for software sites that hold programs.
Therefore, if you are user of a normal, non-software site, you can remove these reports.
And you can also add special reports that reflect the structure of your site.
Note: by default the Apache web server uses Apache common log format. This format does not include 'referrer' and 'user agent' information. Therefore with this format statistics about referrer sites and users OS platforms and browsers will be not accessible. We highly recommend that you set up your Apache to provide 'Apache combined' logs. The same applies to some IIS servers.

How can I schedule running of the analyzer?

How to get stats for Virtual sites?

How to measure accuracy of results?

My Traffic reports and Search word/pharses reports are empty, why?
In fact, it's related to the previous question.
The default log format of IIS contains very simple information:
#Fields: date time c-ip cs-username s-ip s-port cs-method cs-uri-stem cs-uri-query sc-status cs(User-Agent)

You can see that it does not have any information about the number of transferred bytes and referrers. That's why your Search words and Traffic are always empty.
It's highly recommended that you set up your IIS to produce 'extended' log formats. They have this structure:
#Fields: date time c-ip cs-username s-ip cs-method cs-uri-stem cs-uri-query sc-status sc-bytes cs-bytes time-taken cs-version cs-host cs(User-Agent) cs(Cookie) cs(Referer)

As you can see, this contains sc-bytes cs-bytes cs(Referer), therefore you can access the complete stats with this log format.

Why is the index.htm file not found in the output directory?
When you create a new site, you can specify the directory where you want to produce the HTML files with reports.
Normally you should use the default directory, but if you have decided to use a custom output folder, please manually copy the following files from the default output folder:
 - Index.htm
 - Progress.gif
 - Ala.css
 
How do I exclude my IP address from all reports?
Please use the 'Sites' tab and add the following filter:
filter=ip;includes;your_ip_address.;skip_line;
where your IP address is in the format xxx.xxx.xxx.xxx

What is visits, hits, requests?

How to filter out search engine bots and spiders?

How to use Advanced Log Analyzer effectively with dynamic sites?

What if I don't want to remotely connect to the server via FTP?

Is it possible to automatically upload on a server the results of the analysis?

How can my visitors or colleagues see stats produced by program from Internet Explorer?

See also:

Why should I buy ALA? Which version should I choose?

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