We are glad to provide a quick and professional support to our registered users. Normally we answer on all questions during one business day. We maximize our efforts to help our users most effectively to use our products.
We even provide free support to unregistered users that want to buy our products, but they need to get answers on some questions, suggest new features.
Before writing to us, please:
Check that you have latest version of the program.
Read documentation and FAQ.
For all tech support questions you can write to email@example.com.
Phone support: currently we don't provide phone-based support. We found that customers often asks the same questions (in this case we give direct links to FAQ pages) or sometimes we need to request some test files from the customers. So we found that support via email is much more effective than phone-based support. We usually reply on emails during the same business day.
Customers may also use web based forums to help each other.
If you have any questions or ideas about how to improve our programs, please use our Feedback form.
To know more about policy of Abacre, look at our About page.