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Refund Item

Before making a refund of item it must be added into order list as a standard item. Then you should select this item in list of ordered menu items and press Refund Item button.

There are two major cases when you want to make refund item:

  1. Customer ordered an item, then after some time she asks for refund. In this case order is still open. Therefore you should add new item of the same type, click on it and press Refund Item button. In Order Number field you should use the same order number. Then press Choose Item button and select the previously ordered item for refund.
  2. The order was already closed. In this case in Refund Item dialog you should type order number mentioned on the bill. And select menu item for refund.

It case if the order has only refunded item this order will be considered as Refund Order.

See also:

Divide Order |Getting started | Creating an order | Taking payment

What people are saying:
"For years we used one MS DOS restaurant POS system until we finally found a good Windows-based replacement: Abacre Restaurant Point of Sale. I compared it with many other programs and I stopped on ARPOS, because it's well-done and well-priced. So we bought touch screen monitors, new computers and ARPOS. The change from the old MS DOS system into new Windows-based system was dramatic: in ARPOS we use images for menu items for faster navigation, reports are amazing and the program itself is quite configurable and handy. Since that time I am a definitive fan of ARPOS and I recommend it to my business friends."

Bob Emerton
GrandCanion
NY, USA
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