printer configuration

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cedric
Posts: 1
Joined: Fri Oct 27, 2017 5:05 am

printer configuration

Post by cedric » Fri Oct 27, 2017 5:11 am

Hi all
i have re install my software abacre and my printer not work anymore. when i want select my printer in " notification printer " choose. i have : list index out of bounds (-1). my test print work with oter software....
please help.
tks

Abacre
Site Admin
Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
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Re: printer configuration

Post by Abacre » Fri Oct 27, 2017 11:47 am

This is because your antivirus software may run our software in sandbox. In Sandbox the software has no access to printer (it sees list of printers as empty). In this case add our software to white list of your antivirus. Or disable your antivirus schield for 10 minutes and try to run our software.

The second common problem - Windows drivers are not installed for printer. In Windows go to control panel - printers.
Do you see your printer? Right click on it. Preferences. Try to print a test page. Does it work?
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

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