Cannot close order

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stanchan
Posts: 3
Joined: Tue Apr 10, 2007 4:42 pm

Cannot close order

Post by stanchan » Thu Apr 19, 2007 7:49 am

I've tested the system for 15 days already and I have another problem:

Most customers pay VISA and they won't write the exact amount. They always add some tips to it. E.g If the bill is $523.80, they usually write $530.00

When we close order and choose VISA, the system allows us to change the amount paid but if we put any amount other than the exact amount, the system won't let us close the order.

Are there any ways I can get around this problem? Thx for your help.

Stan.

Abacre
Site Admin
Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
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Post by Abacre » Thu Apr 19, 2007 9:03 am

What can you try:

Go to Configuration - Property Settings - Taxes and Tips
and select Manual for Tips Calculation Method.

It means that on Take Payment window (after Close Order button) you will see Tips option.

So for your example:
On Take Payment window select Visa as payment method.
Then enter 523.80
Press Add button.
Then enter (530.00-523.80= 6.20)
Check Tips option.
Press Add button.
And press OK button. It will close the order.
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

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