Questions/Issues

General discussions about Abacre Retail Point of Sale
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MVW999
Posts: 2
Joined: Mon Nov 19, 2007 5:09 pm

Questions/Issues

Post by MVW999 » Mon Nov 19, 2007 5:38 pm

We have been using the system in a live environment in our retail store for approximately 2 weeks now and I have some questions:

1. I will be running a promotion in December offering $1 discount on orders over $10. How do I configure the $ based discount instead of percentage?

2. URGENT! The system is regularly losing the workstation in the orders window. This is preventing me from reconciling the cash drawer or doing a z-close.

3. How can I add some carriage returns to reports from the bill printer? They are cutting off too soon (auto cutter).

4. None of my inventory reports are working, they all come up blank.

I would appreciate any and all help you can give me.

Thanks,

Marc

Abacre
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Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
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Re: Questions/Issues

Post by Abacre » Fri Nov 23, 2007 10:51 pm

MVW999 wrote: 1. I will be running a promotion in December offering $1 discount on orders over $10. How do I configure the $ based discount instead of percentage?
It's not possible right now. We recorded it as a request feature into
To-Do list. We will send you email upon completion.
MVW999 wrote: 2. URGENT! The system is regularly losing the workstation in the orders window. This is preventing me from reconciling the cash drawer or doing a z-close.
We found and already corrected some issue related to this looking of the
workstation. We will release new version in 2-3 days. We will send you
email then.
MVW999 wrote: 3. How can I add some carriage returns to reports from the bill printer? They are cutting off too soon (auto cutter).
There are several possible solutions:
1. I suppose that you connect your printer using OPOS drivers.
So you should verify it with OPOS setup utility supplied with
manufacturer of your printer.
2. Anyway you can go the following:
Go to menu Configuration - Bill Configuration - Template
go to the end of template and put several carriage return to the end
of it. To be sure you can put, for example, a dot . right after these
carriage returns.
MVW999 wrote: 4. None of my inventory reports are working, they all come up blank.
Many users ask this question. We will put it into FAQ section of help
files.
The answer is the following:
Inventory has two fundamental parameters: quantity and price.
You should use Physical Inventory window to adjust quantity of
existing inventory. But you cannot adjust/specify price using Physical
Inventory window.
So when you start working with inventory you should use Receive/Return
Vouchers from purchasing menu. Using Receive/Return Vouchers you may
specify quantity AND price.
Later you may adjust quantity using Physical Inventory window.

Thus inventory module is not used (disabled) for an item until you enter initial price and quantity using Purchase Voucher for this item.
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

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