Major problem please help.

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ckim
Posts: 5
Joined: Fri May 20, 2011 4:07 pm

Major problem please help.

Post by ckim » Fri May 20, 2011 4:17 pm

So I'm trying to start a shift by entering "Enter Begin Cash."
But I get "Cash count was already entered. Try to reconcile cash drawer."
I try to reconcile cash drawer and it gives me "Nothing to reconcile."
So then I try to "End of Day."
In which it does so and then gives me zeroes for all the amounts.
Then I try to "Enter Begin Cash" and once again it gives me "Cash count was already entered. Try to reconcile cash drawer."
I'm going in circles here and am SO frustrated. PLEASE HELP ME!

Abacre
Site Admin
Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
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Re: Major problem please help.

Post by Abacre » Fri May 20, 2011 8:24 pm

Which version of software do you use? See menu Help - About.
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

ckim
Posts: 5
Joined: Fri May 20, 2011 4:07 pm

Re: Major problem please help.

Post by ckim » Fri May 20, 2011 11:10 pm

I'm using version 4.7.0.1126

ckim
Posts: 5
Joined: Fri May 20, 2011 4:07 pm

Re: Major problem please help.

Post by ckim » Fri May 20, 2011 11:53 pm

I'm going around in circles right now and really need to fix this problem ASAP.
To make matters worse I rebought this program because I couldn't fijnd the old registration number.

ckim
Posts: 5
Joined: Fri May 20, 2011 4:07 pm

Re: Major problem please help.

Post by ckim » Sat May 21, 2011 4:58 pm

Goodness another problem.
So when I refund an item, it becomes a negative total, but the payment options won't allow me to continue because the "amount received" doesn't allow a negative. How would I continue about this refund?

Is there a function that allows pay out slips or the such? My workers take cash from the drawer to buy things needed and just leave the receipt in the cash drawer. Is there anyway I can do this through the system?

Thank you.

Abacre
Site Admin
Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
Contact:

Re: Major problem please help.

Post by Abacre » Mon May 23, 2011 6:33 am

Please put all files in the folder:
\My Documents\Abacre Restaurant Point of Sale 4\
into zip archive and send it to support@abacre.com

We cannot find you in list of users who purchased the program.
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

ckim
Posts: 5
Joined: Fri May 20, 2011 4:07 pm

Re: Major problem please help.

Post by ckim » Thu Jun 09, 2011 5:11 pm

So we reinstalled and fixed the initial problem.
Do you want the registration # or shall I email a copy of the receipt?


Is there a function that allows pay out slips or the such? My workers take cash from the drawer to buy things needed and just leave the receipt in the cash drawer. Is there anyway I can do this through the system?

Thank you.

kokomos
Posts: 5
Joined: Fri Jul 01, 2011 6:55 am

Re: Major problem please help.

Post by kokomos » Fri Jul 01, 2011 6:59 am

Try this: -

Create a dummy order and then remove the items. The amount should be now ZERO.

Then issue a refund on the order by typing in the amount of cash that has been removed from the drawer (entered as a positive number). Close the order as Cash.

The order will then show as a negative amount and in the real world, is someone taking cash out of the drawer. That's how we do it anyway.

There is a also a checkbox under Configuration/Preferences/Item Buttons .... The change price button has a checkbox that allows negative numbers to be entered.

Hope this helps.

Regards
Steve
Regards
Steve

Abacre Restaurant Point Of Sale 4.7.0.1126
1 Server and 3 Workstations

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