My computer is infected with virus

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kyle978
Posts: 1
Joined: Tue Jan 25, 2011 7:03 pm

My computer is infected with virus

Post by kyle978 » Tue Jan 25, 2011 7:06 pm

I purchased your Restaurant POS software on August 31, 2010 and installed to the computer in my restaurant. The software has been a great help since then and I really appreciated it.

Lately the computer at my restaurant has been infected with virus and I will need to re-install the operating system ASAP. Following are my questions:

1. How do I back up all the transactions, menus, and invoice printing configurations so that I can import the data to the software again?

2. How do I install the software again without having to purchase the license again since the activation key is only good for the initial installation.

This is really urgent I hope that you can reply to me ASAP.

Regards,

Peter, Sun Jung Chang

Abacre
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Posts: 1201
Joined: Mon Jan 31, 2005 5:32 pm
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Re: My computer is infected with virus

Post by Abacre » Wed Jan 26, 2011 7:24 am

1. You have to backup database and configuration files. Read the help pages:
http://www.abacre.com/restaurantpos/man ... ansfer.htm
http://www.abacre.com/restaurantpos/manual/backup.htm

2. On old computer do Help - Deactivate. Press Notify button.

On new computer register and activate it as usually.
Then put your database and configuration files into the folder
\My Documents\ Abacre Restaurant Point of Sale 4\
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

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