The system is not printing

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rugama
Posts: 1
Joined: Sun Jan 17, 2010 11:43 pm

The system is not printing

Post by rugama » Sun Jan 17, 2010 11:59 pm

Hello, When i close the order and the system should print my bill it doesnt print. If i go inside of the printer in windows i can see a file under the name of abacre meaning that is the bill but it never print the bill.
Also i believe that the computer can not identify the type of file that it is trying to print.
I am using windows xp, the printer is an epson of the TM series. I try the printer by opening a notepad file and printing the file and it works but i doesnt print the bills.

Abacre
Site Admin
Posts: 1198
Joined: Mon Jan 31, 2005 5:32 pm
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Re: The system is not printing

Post by Abacre » Mon Jan 18, 2010 6:37 pm

Usually it's a problem of Windows driver. So you should update driver.
As a quick solution you may use the following:

Go to menu Configuration - Bill Configuration - Parameters.
Check the option: "Use alternative printing module".
Kind regards,
Abacre Limited
http://www.abacre.com
support@abacre.com

posornot
Posts: 3
Joined: Wed May 12, 2010 9:56 am

Re: The system is not printing

Post by posornot » Wed May 12, 2010 10:02 am

if you are using usb printer, try different usb port... i had same problem.

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