Close Order Cash Drawer Open
Posted: Mon Apr 06, 2009 5:02 pm
I am purchasing this software today but I have a few issues I need resolved first. I will post them separately so it is easier for me to find them.
Here is the process we want to use:
Waitress gets order from customer, goes to the POS terminal and enters the order. The last step of order entry is to click Print Notifications to send the order to the 2 printers (1 printer is for main kitchen and the other is for pizza). After the waitress takes the food to the table, they will go back and want to print the bill. This should do nothing but print the bill so the customer knows what to pay. The customer will then take the bill to the register who will take the money. The register should only have to find the bill in the system and click close order. Close Order will not print out another bill, it will only calculate money owed and open the cash drawer.
Print Bill function opens the cash drawer twice. We do not want it to open the cash drawer at all. I would rather have Close order open the cash drawer.
I have gone into configuration, Bill Configuration, Cash Drawer & Pole. I have a check mark in use cash drawer. Local device is Receipt (name of printer), Open cash drawer is set to on pressing close order. Details has direct connection to printer and the commands field is blank.
How do I setup the software to open the cash drawer only when choosing Close Order?
Here is the process we want to use:
Waitress gets order from customer, goes to the POS terminal and enters the order. The last step of order entry is to click Print Notifications to send the order to the 2 printers (1 printer is for main kitchen and the other is for pizza). After the waitress takes the food to the table, they will go back and want to print the bill. This should do nothing but print the bill so the customer knows what to pay. The customer will then take the bill to the register who will take the money. The register should only have to find the bill in the system and click close order. Close Order will not print out another bill, it will only calculate money owed and open the cash drawer.
Print Bill function opens the cash drawer twice. We do not want it to open the cash drawer at all. I would rather have Close order open the cash drawer.
I have gone into configuration, Bill Configuration, Cash Drawer & Pole. I have a check mark in use cash drawer. Local device is Receipt (name of printer), Open cash drawer is set to on pressing close order. Details has direct connection to printer and the commands field is blank.
How do I setup the software to open the cash drawer only when choosing Close Order?