Install Question
Posted: Thu Mar 05, 2009 9:47 pm
I am trying to install the software as an evaluation for purchase. A friend of mine has a restaurant and is looking for me to help them automate it. They have several touch screen devices from an auction and I am tying to figure out what works and what is trash.
Anyway, I downloaded the 30 day trial, installed with all of the defaults, and get the following error when I try to launch it on the old touchscreen (it is running Win95 which the software states it works with).
Error Starting Program
The ARTPOS.EXE file is linked to missing export SHELL32.DL:SHGETSpecialFolderPathA.
I e-mailed tech support last night but I did not receive a response.
I was able to load it on an XP workstation so I know the trial zip file is good.
I am looking for some help here:
1. I am worried about tech support for the product. If they don't respond before you buy, do the respond after you purchase?
2. What is the solution to the above error message?
3. What is the typical reponse time for tech support?
Thanks
Jeff
Anyway, I downloaded the 30 day trial, installed with all of the defaults, and get the following error when I try to launch it on the old touchscreen (it is running Win95 which the software states it works with).
Error Starting Program
The ARTPOS.EXE file is linked to missing export SHELL32.DL:SHGETSpecialFolderPathA.
I e-mailed tech support last night but I did not receive a response.
I was able to load it on an XP workstation so I know the trial zip file is good.
I am looking for some help here:
1. I am worried about tech support for the product. If they don't respond before you buy, do the respond after you purchase?
2. What is the solution to the above error message?
3. What is the typical reponse time for tech support?
Thanks
Jeff